Surveys are the medium through which customers can directly assess a company’s service. It is through their feedback that companies get to know about what they are doing right and which area of service requires more attention.
Publix welcomes customer feedback. In order to make the process of reaching out smoother for the customer, they have launched their customer satisfaction survey. Valuing the response and input given by the customer, they take their feedback into consideration and contemplate upon how the shopping experience can be made better for them. This helps the company to improve the quality of its service and become more consumer-friendly.
About Publix Customer Satisfaction Survey
The survey has been designed to know about customer experience in various stores across the United States. Owing to the employee-owned nature of commerce, it remains integral for the company to know about the quality of service being received by the customer. The survey seeks information specific to the Publix where you received the invitation for the survey.
Publix strives to increase community involvement and through this survey, the company can know about how pleasurable the shopping experience is in your area and will work upon how it can be made better. The ultimate goal of this survey program is to enhance consumer happiness.
The survey has an added advantage for the consumer. Upon taking the survey, the consumer gains entry into sweepstakes with a chance to win a $1000 gift card. This serves as an attraction for the customer as well as an additional reason for them to participate in this survey program.
Things And Details Required
The survey has certain terms and conditions which must be followed.
- The participant must not have an employee affiliation.
- The person must be a legal resident of one of these US states: Florida, Georgia, Alabama, South Carolina, North Carolina, Tennessee or Virginia.
- In order to be eligible for the sweepstakes the person ought to have attained 18 years of age.
- Purchasing a product is not necessary in order to take the survey. In case a purchase has been made, the survey would be available online and can be accessed using the code mentioned on the receipt. If a purchase has not been made, a person may enter through the mail.
- The survey is available in only English and Spanish.
How To Participate In The Survey
The survey has been designed to maximize customer satisfaction and hence taking the survey is just as convenient. The survey is available on an online portal and may be available through mail as well, it depends upon what is more feasible to the customer. The survey will take a maximum of 10 minutes to fill in. The steps for the same are listed below.
Accessing the Online Portal:
- Purchase a product from any Publix store
- Once you purchase a product, you would be given a receipt. Make sure to save it.
- Each receipt has a number printed which will grant you access to the online survey.
- Go to www.publixsurvey.com
- Answer all the questions.
- You will automatically enter the sweepstake.
Participating through Mail:
- You do not need to purchase a product to be able to take the survey through the mail
- Pen down the following details on a piece of paper – name, email, address, number and date of birth
- Mail it to- Publix Customer Voice Survey Sweepstakes Spring 2018 Entry,
Attn: Marketing/Research, 3300 Publix Corporate Parkway, Lakeland, FL 33811
This is a simple procedure to be followed in order to gain access to the survey. The survey is quite comprehensive and easy to follow. It comprises of simple, straight forward and basic questions with regard to customer service and gives a consumer the opportunity to make their voice heard. By participating, a customer automatically enters the sweepstake with a chance of winning $1000 gift cards.
How To Receive Rewards
Upon submitting the survey, you automatically enter the sweepstake and stand a chance to win $1000 gift cards. The only criteria to be noted is that the taker must be 18 years old or more.In case you win you shall be contacted by the company and must respond within 3 business days.
The winner’s name shall be posted on the main website as well. The taker stands a good chance to gain gifts cards and be a recipient of this amazing offer. Investing hardly 10 minutes of your time could bring in a great deal and save you lots of money you would otherwise have to spend.
About The Company
Publix Supermarkets Incorporation is an American supermarket chain. It was started by George W. Jenkins in 1930 with an aim to redefine supermarkets by introducing innovations like air-conditioning, glass shelves, fluorescent lighting, and frozen food cases.
Based in Florida, today it stands as a $35 billion business enterprise and has over 1200 stores across different American states. Its central feature is that it is an employee-owned company. It believes it is the place “where shopping is a pleasure,” and has grown immensely by making consumer satisfaction its priority. It is one of the biggest retail chains in the world.
You may reach out to your nearest local Publix store. You may lookup for the one nearest to you on google maps.
Participating in the survey is the quickest and most rewarding way to reach out. The company responds to the inputs and incorporates the necessary changes.
In case you require immediate assistance, you may adopt any of the following methods.
You may also avail their help by contacting them on their customer support helpline: +1800-242-1227.
Going through the online page https://corporate.publix.com/contact is another way of approaching them.
Surveys are widely being used as a tool to collect valuable customer inputs. Customer feedback and experience become the base for figuring out the steps for making the company better. It is also the responsibility of the consumer to speak up about their experience and review the quality of service. This is essential for the company to grow and for the consumer to get the most out of the amount they are investing in the company. The rewards being offered with the surveys are an added advantage and a chance for the consumers to be rewarded for sharing their valuable input.